- You handle incoming support requests across all channels and prioritize them by impact and urgency.
- You ensure timely processing of requests in line with our SLAs.
- You carefully document all steps and solutions in our ticketing system.
- You communicate clearly and empathetically with our customers.
- You manage cases in close collaboration with our 3rd-level and product engineering teams, driving each issue to successful resolution.
- You maintain and expand our self-service knowledge base and encourage its use by our customers.
- You monitor relevant support KPIs (e.g. first response / resolution time), identify trends, and derive improvement measures.
Customer Support Specialist (m/f/d)
Sofia, Bulgaria
Full-time
Permanent employee
Your mission
Your profile
- You have experience in technical support (1st/2nd level), ideally in a B2B and SaaS environment.
- You stand out through strong service orientation and excellent communication skills in German and English.
- You bring strong problem-solving skills, analytical thinking, and a structured way of working.
- You keep a cool head in dynamic situations and place great value on quality.
- You have experience with ticketing and knowledge management tools (e.g. Jira Service Desk, Confluence).
- You have basic technical knowledge of web/cloud environments and are able to read logs and reproduce issues.
- Experience in the financial sector (banking / real estate) is a plus.
Why us?
Shape the Future with Impactful Innovation
Join a fast-growing Fintech/Proptech where your ideas and expertise contribute to groundbreaking products and meaningful collaborations with industry leaders. Together, we’re shaping the future of real estate and finance, ensuring your work makes a lasting industry impact.
Collaborate in a Diverse & Inclusive Team
Our international team—spanning Sofia, Munich, Berlin, and Frankfurt—is united by a shared passion for innovation and excellence. We celebrate diverse perspectives and foster a supportive environment where everyone thrives.
Comprehensive Benefits for Your Well-being
At neoshare, we are committed to supporting our team members both professionally and personally. Our benefits package is designed to enhance your work-life balance and well-being, offering:
Join a fast-growing Fintech/Proptech where your ideas and expertise contribute to groundbreaking products and meaningful collaborations with industry leaders. Together, we’re shaping the future of real estate and finance, ensuring your work makes a lasting industry impact.
Collaborate in a Diverse & Inclusive Team
Our international team—spanning Sofia, Munich, Berlin, and Frankfurt—is united by a shared passion for innovation and excellence. We celebrate diverse perspectives and foster a supportive environment where everyone thrives.
Comprehensive Benefits for Your Well-being
At neoshare, we are committed to supporting our team members both professionally and personally. Our benefits package is designed to enhance your work-life balance and well-being, offering:
- Comprehensive Health Insurance: Peace of mind with top-tier health coverage.
- Fully Covered Multisport or CoolFit Card: Stay fit and healthy with access to a wide range of fitness programs, completely covered by us.
- 26 Paid Vacation Days: Take time to recharge with ample vacation, ensuring you maintain a healthy balance between your personal and professional life.
- Flexible Working Models: Enjoy the flexibility of hybrid work arrangements, allowing you to choose between working from home or in our modern offices.
- 13th Month Salary: Receive an additional 13th-month salary as part of our commitment to rewarding your hard work and dedication.
About us
neoshare AG, founded in 2019 in Munich, has quickly evolved into an international fintech company and now operates locations in Munich, Frankfurt and Sofia, Bulgaria. As an “AI-First Company,” it offers an innovative end-to-end solution with its SaaS platform "neoshare" for the efficient digitization and management of large-scale project and real estate financing. In close collaboration with banks and real estate companies, the product is continuously developed to sustainably transform the financial sector.